Refund policy

Exchange only Policy

Please note that we have a no refund policy; we offer exchanges only. 

Eligibility for Exchange:
- You must request your exchange within 14 days from the date of purchase.
- The item must be unworn and in its original condition.

Process:
1. To initiate an exchange, please contact our customer service team.

2. When shipping the item back, be sure to include tracking information.

3. Once we receive your returned item, we will conduct a quality check.

4. If the item meets our exchange criteria, we will ship your new item back to you.

If you have any questions or need further assistance, feel free to reach out to our customer service team via email at Thenewclassicldn@gmail.com

Important Shipping Information

Please ensure that you provide a guaranteed delivery address when placing your order. Once your order has been handed over to the shipping courier, it is the courier company's responsibility to ensure your order arrives safely. We are no longer liable for lost, stolen, or delayed orders. If any issues arise, such as loss or stolen, it will be your responsibility to file a report with the courier company. By purchasing you are agreeing to these terms and conditions. 
If you have any questions or concerns regarding your order, please do not hesitate to contact us via email at Thenewclassicldn@gmail.com